Helpdesk
support service
We are ready to assist you at any time. Contact us in a way that is convenient for you
We're always in touch
Our support team works to ensure that your experience using the Bau4You platform is as comfortable and productive as possible.
Whether you need technical assistance, advice on how to use the services, or have suggestions on how to improve the platform, we're here to help.
Frequently Asked Questions
How do I register on the platform?
Click the "Register" button in the upper right corner of the site, fill out the form with basic data and confirm your email address.
How do I place a tender or project?
After registration, go to your personal cabinet, select the "My Projects" section and click "Create a new project".
What fees does the platform charge?
Commission is 3% for participation in tenders and 2% for sale of goods. Details in the "Terms of Use" section.
How is the security of payments ensured?
All payments go through secure payment systems with SSL encryption. Funds are received by the contractor only after the work is completed.
What to do when a dispute arises?
Contact our support team with a description of the situation. We will help you resolve the dispute fairly for all parties.
How do I change the profile data?
Log in to your personal account, go to the "Profile" section and make the necessary changes. Some changes require confirmation.
Didn't find the answer to your question?
Fill out the form below and we will get back to you shortly
Operating time
Mon-Fri: 9:00 - 18:00
Sat-Fri: 10:00 - 16:00
Quick answer
Email: up to 1 hour
Phone: instant
Location
Russia, Moscow
Remote support
Additional resources
Explore our guides and documentation to better utilize the platform
Emergency support
For critical issues affecting security or platform performance, call the support phone number at any time.
+7 (928) 039-78-88