Cancellation policy
refund policy
Detailed information about order cancelation and refund policy on Bau4You platform
General Provisions
Bau4You is committed to providing fair conditions for all platform members. Our cancellation policy is designed with both customers and contractors in mind.
We understand that sometimes circumstances can change, so we provide flexible terms for order cancellations and refunds in accordance with the law.
Cancel within 24 hours
Full refund with no fee if you cancel your order within 24 hours of checkout
Cancellation after work has started
Refund less work performed and expenses incurred by the contractor
Completed projects
Returns are only possible in case of material breaches of contract or defective workmanship
Refund terms and conditions
For goods
- New products: Returns within 14 days of receipt with the goods still in good condition
- Defective goods: Full refund or replacement at seller's expense
- Non-returnable goods: Customized materials
For services
- Prior to commencement of work: Full refund less platform commission (3%)
- In progress: Refund for uncompleted part of the work
- After completion: Refund only in case of proven breach of contract
For tenders and projects
- Cancellation of tender: Refund of all funds to participants, no commission charged
- Change of Conditions: Participants may withdraw applications with a full refund
- Project Disputes: Considered by the support team within 7 working days
How to issue a refund
Submitting an application
Contact the support service via your personal cabinet
Consideration
Analysis of the application and verification of the grounds for refund
Decision
Notification of the decision within 7 days
Refund
Transfer of funds to the specified details within 10 days
Need help with a refund?
Our customer service team is available to assist you with the return process and answer any questions you may have about our cancellation policy
Important to know
All refunds are processed in accordance with the current legislation of the Russian Federation. Refund terms may vary depending on the payment method and issuing bank.